Contact us

Contact Us

At Florida Lottery, we're dedicated to providing you with a seamless gaming experience and exceptional customer support. If you have any questions or concerns, please feel free to reach out to us using the methods below.

Live Chat Support

We offer live chat support 24/7 in English, ensuring that you can get help whenever you need it. Our friendly agents will be happy to assist with account-related issues, technical queries, and more. To access our live chat feature:

Click on the live chat icon at the bottom right corner of your screen.
Enter your name and email address (optional) if not already logged in.
Type your question or concern into the message box.

Email Support

If you'd prefer to contact us via email, please send an email. Our support team will respond within a few hours during business hours and up to 24-48 hours outside of these times. Please ensure that your email includes:

Your username or account number
A clear description of the issue you're experiencing

Help-Centre Access

Before contacting us, please check our comprehensive help centre for answers to frequently asked questions (FAQs). You can find helpful resources and guides on various topics, including:

Account registration and verification
Payment methods and processing times
Game rules and instructions
Responsible gaming tools and support

Verification or Account-Help Support

If you need assistance with account-related issues such as password recovery, login problems, or identity verification, please contact our dedicated team via email. We'll do our best to resolve the issue promptly.

Responsible Gaming Assistance

We care about your gaming experience and well-being. If you're concerned about responsible gaming practices, please reach out to us through any of the above channels. Our support agents will guide you on tools available for self-exclusion, deposit limits, and more.

Technical Support

For technical issues such as game errors or software compatibility problems, our live chat feature is usually the fastest way to get help. If you prefer email, please send a detailed description of your issue along with any relevant screenshots or logs if available.

Complaint or Dispute Guidance

If you have a complaint or dispute regarding our services or policies, please contact us via email. We will investigate the matter promptly and respond accordingly. Our aim is to resolve issues fairly and amicably.

Communication Response Expectations

While we strive to provide timely responses, the nature of technical support can sometimes lead to delays in response times, especially during peak hours or holidays. Please be assured that our dedicated team will do their best to assist you within a reasonable timeframe.

Get Help Now

Don't hesitate to reach out if you need assistance with anything!